Susan Robinson talks to Soni Shah about her role as Scheme Manager at St Barnabus.
Susan has been working at St Barnabus Sheltered Housing Scheme for over five years.
Q: What do you most like about your role at St Barnabus?
Susan: ‘I love the interaction with people and the great satisfaction I get from helping and supporting them. It’s a really nice feeling when I go home at the end of the day knowing I’ve helped improve someone’s quality of life.’
Q: Tell us about your daily routine.
Susan: ‘My working day begins at 8am. The first thing I do is patrol the building, check the doors and exits and walk around generally surveying the site inside and outside. At 9am I do my call round, this is the most important part of my job as I quickly assess whether everyone is well. It also provides reassurance to my residents that I’m here if they need me and gives them a general sense of security and safety. The rest of my day is spent dealing with queries and residents’ needs, monitoring visitors which include support and health workers, maintenance staff, cleaners and the home help staff from our ‘Busy Bee Service’. I also organise some resident activities each week, such as the Keep Fit, Coffee morning, Film Club and the Yoga class.
Q: What do residents most like about living at St Barnabus?
Susan: ‘Many residents at St Barnabus appreciate the safe environment HCHA provides, but above all they like their independence. It’s my job to ensure that they get the support they need to enable them to continue living in their own flats. This scheme has a very multicultural atmosphere, and people come and go as they choose deciding which activities they want to participate in and how involved they want to be in the communal life of the scheme.’
Life at St Barnabas
Retired musician, John Lord, 72 says, ‘I like it here, everyone is very friendly. I love being outdoors, I have adopted this small plot and I grow lettuce, tomatoes, pumpkins and herbs.’
Ninety-three year old, Mrs Florence Slater had lived in HCHA’s Gillian House for four years until she met and married her second husband. The pair then moved into a double flat in St Barnabus where Florence has been living for the past 18 years. Florence says, ‘You are free, no one bosses you about! Susan is there when I need her- I couldn’t have asked for a better manager, she’s like family to me.’