There are a wide range of ways that tenants can get involved with HCHA and really help change the way we run our services, including: membership of our Sheltered Housing Tenants Forum, attending house meetings in our Young Persons’ properties, serving on our Board of Management, or providing your input through our ‘suggestion boxes’ situated in every scheme.
Because we are a small and friendly housing association our staff and managers are on first name terms with many of our tenants. We do our best to be approachable and our managers regularly visit schemes to meet tenants and talk through aspects of our service and our plans.
We have in recent years taken a more methodical approach to tenant involvement. In part this was to set a benchmark for measuring satisfaction (or otherwise) with our services. But we also want to be sure that all tenants get an equal chance to put across their views and ideas.
We have a well-established forum for older tenants. It meets every two months and since 2010 the forums nominated appointee, Michael Condon, also sits on our governing board.
Formal meetings have proved less appealing to our younger people. Instead we engage with them at scheme level and they are increasingly helpful in making important decisions about the service.
All our tenants, young and old, are surveyed for their feedback and opinions on a broad range of topics once every year. The next survey is due to be conducted at the end of 2016 and we will publish the results in our tenant’s newsletter and Annual Report.